How to Recall an Email in Outlook: A Lifesaver for Sent-But-Regretted Messages

Ever hit "send" on an email only to realize there's a glaring typo, a missing attachment, or, worse yet, you sent it to the wrong person entirely? We've all been there. Thankfully, Outlook offers a handy feature called "Recall" that can potentially save you from these email mishaps.

This comprehensive guide will delve into everything you need to know about recalling emails in Outlook, from understanding its functionality to the step-by-step process for both desktop and web versions. We'll also explore limitations, best practices, and alternative solutions when a recall isn't possible.

What is Email Recall in Outlook?

Email recall is a functionality available in Microsoft Outlook that allows you to attempt to retrieve an email you've already sent. It works by sending a request to the recipient's email server asking them to delete the message before they open it.

Important Considerations Before Recalling an Email

  • Success Rate: Recalling an email isn't guaranteed. It depends on several factors, including whether the recipient has already opened the message, their email server's capabilities, and their Outlook settings.
  • Account Compatibility: Recall only works with Exchange and Microsoft 365 accounts. It won't function with POP or IMAP accounts like Gmail or Yahoo Mail.
  • Timing is Crucial: The sooner you act after sending the email, the higher the chances of successful recall.

When to Use Email Recall in Outlook

  • Typos or Errors: You spotted a critical typo, grammatical mistake, or factual error in the email body.
  • Missing Attachments: You forgot to attach an important document or image and need to send it separately.
  • Wrong Recipient: You accidentally sent the email to the wrong person.

When Email Recall Might Not Be Effective

  • The Recipient Opened the Email: Once a recipient opens the message, it's too late to recall it.
  • Recipient's Server Doesn't Support Recall: If the recipient's email server doesn't have recall functionality enabled, the request won't be processed.
  • Offline Recipients: If the recipient is offline when you initiate the recall, the request will be queued until they come back online.

How to Recall an Email in Outlook Desktop (Classic Outlook)

  1. Access Sent Items: Open Microsoft Outlook and navigate to your "Sent Items" folder.
  2. Open the Email: Double-click the email you wish to recall.
  3. Initiate Recall:
    • In the message ribbon, locate the "Actions" dropdown menu. Select "Recall This Message."
    • Alternatively, right-click the email and choose "Actions" followed by "Recall This Message."
  4. Choose Recall Option: A pop-up window will appear with two options:
    • Delete unread copies: This attempts to delete the email from the recipient's inbox if they haven't opened it yet.
    • Delete unread copies and replace with a new message: This option allows you to compose and send a new message to replace the original one.
  5. Confirmation and Report: Select your preferred option and click "OK." You'll receive a "Message Recall Report" in your inbox informing you of the recall's success or failure for each recipient.

How to Recall an Email in Outlook Web or Desktop (New Outlook)

  1. Locate Sent Items: In the left navigation pane, select the "Sent Items" folder.
  2. Open the Message: Double-click the email you want to recall.
  3. Recall Button: In the email ribbon, locate and click the "Recall Message" button.
  4. Confirmation Dialog: A confirmation window will appear. Click "OK" to proceed with the recall.
  5. Recall Report: Similar to the desktop version, you'll receive a "Message Recall Report" in your inbox with the results.

Best Practices for Recalling Emails in Outlook

  • Act Quickly: The faster you initiate the recall, the higher the chances of success.
  • Inform the Recipient: Even if the recall is successful, it's good practice to send a follow-up email explaining the situation and apologizing for any inconvenience.
  • Consider Alternatives: If the recall fails or isn't applicable, explore alternative solutions like sending a corrected email or reaching out to the recipient directly.

What if Email Recall Fails in Outlook?

If your attempt to recall an email is unsuccessful, don't panic. Here are some alternative courses of action:

  • Send a Clarifying Email: If the error is minor, you can send a follow-up email explaining the mistake and providing the correct information.
  • Request Recipient Action: If the mistake is more critical, you can reach out to the recipient directly and explain the situation. Request them to disregard the original email or delete it if they haven't opened it yet.
  • Inform Important Parties: In case the email contained sensitive information, notify relevant parties who might be impacted by the error.

Additional Considerations for Email Recall in Outlook

  • Preview Pane: Be mindful of the preview pane in Outlook settings. If enabled, the recipient might see a snippet of the email even if they haven't technically opened it, reducing the recall's effectiveness.
  • External Recipients: Recalling emails sent to external recipients outside your organization is even less guaranteed due to varying server functionalities.


While email recall in Outlook offers a valuable safety net, it's not a foolproof solution. Remember to proofread your emails carefully before hitting send, and utilize features like "undo send" if available in your account. By understanding the limitations and best practices for email recall, you can minimize the chances of sending regrettable emails and ensure smoother communication.

Beyond Email Recall: Proactive Strategies to Prevent Email Mishaps

  • Proofread Meticulously: Develop a habit of double-checking your emails for typos, grammatical errors, and factual inaccuracies before sending.
  • Utilize "Undo Send" (if available): Some Outlook configurations offer a brief window to undo a sent email. Activate this feature in your settings for an extra layer of protection.
  • Double-Check Recipients: Before hitting send, take a moment to verify you're addressing the correct recipient(s). Utilize features like autofill with caution to avoid accidental mishaps.
  • Schedule Important Emails: For crucial emails, consider composing them beforehand and scheduling them for later delivery. This allows you time to review and revise if needed.
  • Use Drafts Folder: Don't be afraid to save important emails as drafts and come back to them later with a fresh perspective before sending.

By implementing these proactive strategies alongside a proper understanding of email recall, you can significantly reduce the need to use the recall function and ensure your email communication remains professional and error-free.

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